Stefan Northlakes

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Reviews of Stefan Northlakes

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  Patricia Kelly Added August 30, 2023

  ★ ★ ★ ★ ★
  I was made to feel very welcome and was amazed by the fabulous service and artistry.
  Love my new style and colour. Will definitely be my regular go to.
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  Natasha King Added August 29, 2023

  ★ ★ ★ ★ ★
  Dan was amazing! I showed him a picture and he knew exactly what to do. Supported by Maddie who was everywhere all at once, i was so impressed by with my look by the end! Just stunning. They provided me with products and maintence advice for keeping my look fresh at home. So helpful. I have booked for my refresh in 6 weeks. Definitely recommend!
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  Chelsea Mountford Added August 26, 2023

  ★ ☆ ☆ ☆ ☆
  Booked in for a wash, blow dry and style - very unhappy with how my experience went. The lady I had made no effort to make conversation and was rough with my hair throughout the whole appointment. I had made a massive point of saying that I needed my curls that she styled to stay in for an event tonight at 7pm.. which 3 hours later have almost completely fallen out. For $80...never again
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  Katee Maller Added August 23, 2023

  ★ ★ ★ ★ ★
  I had the best experience at Stefan Northlakes with Maddi. She is always so professional and my hair is always perfect. Heidi the manager is always supporting the team. The team is wonderful!!
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  Imogen Marks Added August 07, 2023

  ★ ☆ ☆ ☆ ☆
  Didn’t even get my hair coloured here today as per appointment. Got here at 1145 until 1245… had a cup of tea…was quoted 529 dollars for the first package that was suggested, then 329 dollars for the second package instead suggested, then after 15 minutes told there wasn’t enough time to do it at all and to be offered a complimentary blow dry and toner instead. The manager was not about the customer, was not about a solution even after letting the manager know that I am fine to find another suited time appropriate hair colour as it’s not often I do have the time to get my hair done…it was a “this is not achievable, you won’t be happy so I won’t do it”. Things are not always achievable and that’s ok, but to be listened to, valued and respected is. Something that did not happen in this Northlakes Salon. She then went onto tell me I was making her uncomfortable (thanks for that). Poor experience. I don’t usually write reviews but really disappointed in the customer service more so than anything else as it was the communication that was the key. Went somewhere else in walking distance, got what I wanted and it was done without a hassle.

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